"The best way to see a city!"

Most of the answers you are looking for can be found on our website, especially here on this page.

FOR OUR EMAIL OR PHONE NUMBER, SCROLL TO THE BOTTOM OF THIS PAGE.

FREQUENTLY ASKED QUESTIONS:

Index:

Where are you located?
I noticed another Segway Tour with a very similar name, is this Boston Segway Tours?
Do you charge for the photos you take on tour?
Do you have a Freedom Trail tour?
What is the age requirement to ride a Segway?
What about the weather?
What should I wear?
What if I need to cancel my reservation?
When I make a payment, is my information secure?
Where can I park?
What about vouchers?
How about camera's, cell phones, etc. ?
Should I come before the scheduled time?
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If I feel I am not physically fit enough to ride, should I still book a reservation?
How many people can ride together?
Are there lockers available?
Is there an age or weight limit?
Is there a restroom available on the premise?
Where are you located?

We are located at 199 State Street near Faneuil Hall and the New England Aquarium. Be careful when using iPhones “Maps” App, specifically enter our address for correct directions. 199 State St. Boston, MA 02109

I noticed another Segway Tour with a very similar name, is this Boston Segway Tours? 

No, it most certainly is not. Sure, it is a clever marketing trick to use a name almost identical to ours. But buyer beware, we are the only Segway tour company that is licensed to operate Segway tours in Boston. So while you think you are booking a tour in Boston using this other company, you are not. You will not see all of the highlights of the city that everybody comes to Boston to see such as The Freedom Trail, Faneuil Hall, Boston Common, The State House, The Finish Line for the Boston Marathon, and many more. With Boston Segway Tours, you will. We have licenses granted to us by the City of Boston an not only are we licensed, but insured.

 

*Not only are we licensed and insured, but our Tour Guides are also licensed to operate Segway tours in Boston. Boston Segway Tours is also a member of The Greater Boston Convention & Visitors Bureau, and an accredited business under the Better Business Bureau.

Do you charge for the photos you take on tour?

No, we do not! We are proud to take stunning photos of our guests during their tours as an added bonus to the price of your reservation.

Do you have a Freedom Trail tour?

As we cannot operate our tours directly on the sidewalks or through places like Faneuil Hall, we cannot offer a “Freedom Trail Tour”. But on both our 1 and 2 hour tour, we ride along side of the Freedom Trail as well as cross it at times. Which highlights of the Freedom Trail would we see?

 

We encounter many highlights of the Freedom Trail such as Faneuil Hall, the Old State House, Boston Common, The Public Garden, Granary Burial Ground, The New State House, Kings Chapel, Park Street Church, and the original site of the very first public school in the United States.

What is the age requirement to ride a Segway?

You must be 14 years of age and weigh at least 100 lbs. This is due to city ordinance. We only need one I.D. per reservation of a participant that is 18 or older.

What about the weather?

We glide rain or shine! Yes, unless the state declares a State of Emergency in the County - specifically Boston - then we ride!

What should I wear?

Wear clothes that match the weather, nothing too loose or hanging. We strongly encourage guest to not wear flip flops or high heels! Wear sunscreen, bring a bottle of water, and some sun glasses. Hats are not recommended since you must wear a helmet. You can bring your own or pick one out of our variety of sizes (small, medium, large, x-large).

What if I need to cancel my reservation?

Our tour guides are scheduled, and our entire operation is based on bookings and quota. Below is a paragraph taken from our policies, regarding our cancellation policy. Please read:

  • YOU ARE PURCHASING A TICKET, RESERVING YOUR SPOT, FOR A SPECIFIC DATE AND TIME OUT OF A LIMITED NUMBER OF SEGWAYS THAT ARE AVAILABLE FOR USE AT THAT SPECIFIC DATE AND TIME. ONCE YOU MAKE A RESERVATION, WE ARE HOLDING ASIDE THE USE OF OUR LIMITED NUMBER OF SEGWAYS AT THE SPECIFIC DATE AND TIME REQUESTED THAT WE COULD OTHERWISE SELL TO SOMEONE ELSE. FOR THESE REASONS, ALL SALES ARE FINAL, TICKETS ARE NON-REFUNDABLE, YOU WILL NOT BE ABLE TO CANCEL WITHOUT PENALTY. THERE WILL BE NO REFUNDS, NO RESCHEDULING, NO EXCEPTIONS.

When I make a payment, is my information secure?

At Boston Segway Tours, we know how important feeling safe and secure is. So we set out to use Norton Secured (Powered by Verisign) payment processing, which is an SSL incorporated into our reservation system, XOLA.

In addition, we have taken the extra step to add an SSL Certificate to our website to ensure that everything you do once you reach our website is handled safely with security.

Where can I park?

There is no on-site parking at any of our locations. There is pay-parking either  by meters on the surrounding streets or in parking garages close by. Sorry for any inconvenience. If you decide to take the T, use the Blue Line to the Aquarium T Stop.

What about vouchers?

When booking with Boston Segway Tours Inc. Every reservation requires a Credit Card on file to hold their reservation. Even if you have pre-paid. If you have booked through us using a third-party, you must bring a printed or mobile voucher with you upon arrival for your tour, no exceptions!

How about camera's, cell phones, etc. ?

You are not allowed to use any type of electronic device while on the Segway. No texting, calling, photo taking, email. Nothing! So as an added bonus to your tour, our Tour Guides work hard to take great pictures of your group or family to ensure your safety. So please if you enjoyed your glide please tip your guide, he or she is working hard for you to enjoy your vacation or holiday.

Should I come before the scheduled time?

There is no reason to arrive before the time stated. We have built in check in and training time into the schedule. 

I.E. If you have booked a 1 hour tour scheduled for 8:30 am you should arrive at 8:30 am, check-in and training typically runs (1/2 hour or less) from 8:30 am - 9:00 am. Then a remaining window of time is allotted for your Segway adventure until 10:00 am.

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If I feel I am not physically fit enough to ride, should I still book a reservation?

If you feel you cannot commit to your reservation, we do not suggest you book a reservation. Once a reservation is booked, you are subject to our non-refundable cancellation policy.

How many people can ride together?

City regulations state we need to keep a 6/1 ratio of riders per tour guide. We can accommodate to any size party you have, but once your group reaches a size of seven (7) or more and you wish to all ride out together, then you will be charged a group rate. If your group is seven (7) or more and you do not mind if your group gets split up between different tour guides, it can be any size you wish, but remember your group is subject to be split up in groups of 6 and be sent out with different tour guides at different times - even if you all leave for the same exact tour.

Are there lockers available?

Yes! Keep in mind the Segways have fairly large bags on them that can store typical items such as phones, most purses, hats, etc... But we also have lockers available, free to use! 

Is there an age or weight limit?

Yes. When it comes to age, typically riders should be about 14 years of age or older. The most important factor is the riders weight, as riders must weigh between 99 - 300 lbs to ride a Segway. Otherwise, it could be unsafe or cause damage to the Segway.

Is there a restroom available on the premise?

Unfortunately, there is not. we strongly urge you to please find a restroom before or after your tour so that you arrive on shedule and are ready to depart, in fairness to the other paying customers who have showed up prepared and on time. Not only will we appreciate it, but our guests will appreciate it too.

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